Customer Service Advisor

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Position                                 Customer Service Advisor

Location                                Central Manchester

Salary                                     Highly Competitive

What’s the company like?

Our client is looking for a Customer Service Advisor to join their Manchester office. The group is one of the largest construction and facilities management firms in the UK with a turnover in execs of £1.5bn annually

They are looking for solid Customer Service Advisor or Helpdesk advisor to wok with their corporate team to help them deliver outstanding client service.

What will a Customer Service Advisor Do?

A Customer Service Advisor will have to …

  • Be the first point of call to clients and suppliers delivering great customer service & building outstanding working relationships with them
  • Operate in a client facing role and deal with enquiries, queries & communications from clients while also responding to issues and challenging unnecessary call outs.
  • Be responsible for dealing with contractors assigning jobs to contractors, then monitoring them ensuring the job is attended and completed to a satisfactory standard on time
  • Manage and update business-critical issues daily, update systems to ensure complete transparency and work closely with the internal team to manage any issues.

What experience and skills does a Customer Service Advisor need?

The be a successful Customer Service Advisor you’ll need to be:

• Tenacious, results orientated and great at prioritising and multi-tasking

• IT literate, with an excellent telephone phone

• Friendly and professional with Ambition and keen to progress

This Customer Service Advisor role sounds great but why should I apply?

It’s a great chance to join one of the UK’s largest FM firms, they have an excellent record at training their staff and offering progression opportunities in the business to customer service advisors that perform well. They have a management programme that will allow those who are keen and excel in their role to develop a career within the business.

This Customer Service Advisor role sounds great, How do I apply?

It’s easy, Simply click on this advert and send in a CV.

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