Resident Liaison Officer – Major Projects – Kilburn Permanent

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Position: Resident Liaison Officer

Location: Kilburn

Salary: £32,000 – £34,000 + Package

Job Description:

Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. You will be part of a team working on a major works framework for Brent council and report to the Project Manager.

Project:

The project you will allocated to will be in Kilburn and consists of EWI, IWI, Windows, Roofs, New Lifts, Boiler Replacements, K&B’s and Fire Saferty works on a tower an 18 storey block.

Client:

My client has established itself as one of the largest and most successful providers of social housing planned refurbishment schemes. They have secured places on a nuumber of the larger frameworks in and around London and the South East. They pride themselves on staff retention and training and have a full order book.

What are the Role/Duties?

  • Make initial contact with tenants
  • Build customer confidence
  • Explain all aspects of improvement work
  • Identify Customer needs (working parents/shift patterns/health issues etc).
  • Open forum client/management meeting.
  • Book appointments with tenants
  • Visit tenants with portfolio of relevant works and design briefs.
  • Picture surveys
  • Communicate with tenant throughout works programme
  • Be the link between tenant and Site/Project Manager
  • Administration/record keeping
  • Daily line management meetings

Experience Required:
Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills.

My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate.

It is essential that candidates have a full driving licence

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